LEGAL

Privacy Policy

How we collect, use, and protect your information.

Last updated: June 20, 2026

01

Introduction

Tenancy LLC ("we," "our," or "us") operates the TenantLink platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform.

02

Information We Collect

Personal Information

  • Name, email address, phone number
  • Residential address and unit information
  • Payment information and billing details
  • Government-issued identification when required
  • Emergency contact information

Usage Information

  • Log data including IP addresses, browser type, and device information
  • Platform usage patterns and feature interactions
  • Maintenance request details and communications
  • Package delivery information and photos

Communications

  • Messages sent through our platform
  • Customer support interactions
  • Feedback and survey responses
03

How We Use Your Information

We use your information to:

  • Provide and maintain our property management services
  • Process maintenance requests and coordinate repairs
  • Manage package deliveries and notifications
  • Facilitate communication between residents and property management
  • Process payments and billing
  • Send important notices and updates
  • Improve our platform and develop new features
  • Comply with legal obligations
04

Information Sharing

We may share your information with:

Property Management Companies

Your landlord or property management company

Service Providers

Maintenance staff, delivery personnel, and other service professionals

Third-Party Services

Payment processors, cloud storage providers, and analytics services

Legal Requirements

When required by law or to protect our rights

05

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

06

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you terminate your account, we will delete or anonymize your personal information within a reasonable timeframe.

07

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Restrict processing of your information
  • Data portability
  • Object to processing
08

Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.

09

Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

10

Policy Changes

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our platform.